:root{--bg:#fafaf7;--fg:#1a1a1a;--muted:#5a5a5a;--primary:#007a5e;--primary-fg:#fff;--secondary:#f4c430;--secondary-fg:#1a1a1a;--border:#e3e3e0;--radius:12px;--max-width:720px}*{box-sizing:border-box}body,html{margin:0;padding:0;background:var(--bg);color:var(--fg);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Noto Sans Ethiopic,Abyssinica SIL,Roboto,sans-serif;font-size:16px;line-height:1.5}a{color:inherit}.site-header{display:flex;align-items:center;justify-content:space-between;padding:16px 24px;border-bottom:1px solid var(--border);background:#fff}.brand{font-weight:700;font-size:18px;text-decoration:none}.site-nav{display:flex;align-items:center;gap:12px}.nav-link{text-decoration:none;color:var(--fg);font-weight:500;padding:6px 8px}.lang-toggle{text-decoration:none;color:var(--muted);border:1px solid var(--border);padding:6px 12px;border-radius:8px}.lang-toggle:hover{color:var(--fg)}.container{max-width:var(--max-width);margin:0 auto;padding:32px 20px}.hero h1{font-size:32px;line-height:1.2;margin:0 0 12px}.hero-sub{color:var(--muted);font-size:18px;margin-bottom:24px}.hero-actions{display:flex;gap:12px;flex-wrap:wrap;margin-bottom:32px}.btn{display:inline-block;padding:12px 20px;border-radius:var(--radius);text-decoration:none;font-weight:600;border:0;cursor:pointer}.btn-primary{background:var(--primary);color:var(--primary-fg)}.btn-secondary{background:var(--secondary);color:var(--secondary-fg)}.brand-tagline{margin-top:24px;font-size:14px}.brand-tagline,.muted{color:var(--muted)}.small{font-size:13px}.error{color:#b91c1c}.hint{color:var(--muted);font-size:13px}.hint code{background:#eef0ec;padding:1px 4px;border-radius:4px}.link{background:none;border:0;color:var(--muted);text-decoration:underline;cursor:pointer;padding:4px 0;font:inherit}.auth-card{background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:28px;max-width:420px;margin:0 auto;display:flex;flex-direction:column;gap:12px}.auth-card h1{margin:0}.auth-card form{gap:12px}.auth-card form,.auth-card label{display:flex;flex-direction:column}.auth-card label{gap:6px;font-size:14px;color:var(--muted)}.auth-card input{padding:12px;border:1px solid var(--border);border-radius:var(--radius);font-size:16px;font-family:inherit}.card-list{list-style:none;padding:0;margin:16px 0 0;gap:12px}.card,.card-list{display:flex;flex-direction:column}.card{gap:4px;background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:16px;text-decoration:none;color:inherit}.card:hover{border-color:var(--primary)}.dept-card{flex-direction:row;align-items:center;justify-content:space-between;gap:12px}.dept-card>div{display:flex;flex-direction:column;gap:4px;flex:1 1 auto}.my-queue{text-align:center;display:flex;flex-direction:column;align-items:center;gap:16px}.ticket-number{font-size:96px;font-weight:800;color:var(--primary);letter-spacing:.04em;margin:0;line-height:1}.status-pill{display:inline-block;padding:6px 14px;border-radius:999px;font-size:14px;font-weight:600;background:#eef2ee;color:var(--muted)}.status-pill.status-CALLED,.status-pill.status-IN_SERVICE{background:var(--secondary);color:var(--secondary-fg)}.status-pill.status-COMPLETED{background:var(--primary);color:var(--primary-fg)}.callout{background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:24px;width:100%;max-width:420px;display:flex;flex-direction:column;gap:8px;align-items:center}.callout-go{background:var(--primary);color:var(--primary-fg);border-color:var(--primary)}.callout-go h2{margin:0;font-size:22px}.callout-headout{background:var(--secondary);color:var(--secondary-fg);border-color:var(--secondary)}.callout-headout h2{margin:0;font-size:22px}.callout .big{font-size:56px;font-weight:800;color:var(--primary);margin:0;line-height:1}.ticket-stack{gap:16px;margin-top:16px}.ticket-card,.ticket-stack{display:flex;flex-direction:column}.ticket-card{background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:20px;align-items:center;gap:12px}.ticket-card-header{display:flex;justify-content:space-between;align-items:flex-start;width:100%;gap:12px}.ticket-card-header>div:first-child{text-align:left}.profile-page{max-width:520px;margin:0 auto}.profile-form{gap:16px;margin-top:16px}.profile-form,.profile-form label{display:flex;flex-direction:column}.profile-form label{gap:4px;color:var(--muted);font-size:14px}.profile-form input{padding:12px;border:1px solid var(--border);border-radius:var(--radius);font-size:16px;font-family:inherit;background:#fff}.profile-form input:disabled{background:#f5f5f4;color:var(--muted)}.profile-fieldset{border:1px solid var(--border);border-radius:var(--radius);padding:16px;display:flex;flex-direction:column;gap:8px}.profile-fieldset legend{padding:0 6px;font-size:13px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted)}.profile-fieldset .row{display:flex;gap:12px;flex-wrap:wrap;align-items:flex-end}.profile-fieldset .row label{flex:1 1 140px}.profile-actions{display:flex;gap:12px;align-items:center;margin-top:8px}